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Customer Service Representative - State Farm Agent Team Member Louisville - KY

Customer Service Representative - State Farm Agent Team Member

Full Time • Louisville - KY
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
Join a Top Performing Team Where Your Work Actually Matters

We’re a locally owned State Farm Agency in Louisville, performing in the top 1% of 20,000 Agencies.  We’re looking for a Customer Relations Representative who enjoys helping people, staying organized, and being part of a goal-oriented team. If you like variety in your day, meaningful customer interactions, and a role that blends service, problem-solving, and light sales—this might be a great fit.

This is not a call-center grind. You’ll work closely with clients, teammates, and vendors while building long-term relationships and gaining valuable industry experience in a supportive environment.


What You’ll Do (Your Day-to-Day)

You’ll be involved in many parts of the agency, including:

  • Assisting customers with claims support and follow-ups
  • Communicating with vendors
  • Scheduling appointments, including retirement and asset review meetings
  • Supporting underwriting reviews and policy changes
  • Handling forms, billing questions, and account updates
  • Helping with new customer onboarding
  • Identifying opportunities for product pivoting and in-book sales
  • Using systems and processes to keep everything organized and running smoothly
No two days are exactly the same—and that’s what our team loves about it.


What We’re Looking For

You don’t need to know everything on day one. We care most about attitude, communication, and attention to detail.

Required:

  • 3+ years of customer service experience (retail, restaurant, call center, banking or similar)
  • Strong people skills and professional communication
  • Detail-oriented and highly organized
  • Comfortable using systems, processes, and technology
  • Ability to problem-solve and work well on a team
Preferred (but not required):

  • Insurance or financial services experience
  • Salesforce or CRM experience
  • Interest in sales and account growth

Compensation & Benefits

  • $50,000 annual salary + bonus potential
  • Health, Dental & Vision Insurance
  • 4-Day Work Week Rotation (yes, really)
  • Paid training and ongoing development
  • Supportive, team-oriented agency environment

Why You’ll Like Working Here

  • Small team, low drama, clear expectations
  • You’re treated like a professional, not a number
  • Hands on opportunities to learn, grow, and contribute
  • Work that makes a difference in customers’ lives

📍 Location: Louisville, KY
📩 Apply today and let’s see if we’re a good fit for each other.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity.State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $50,000.00 - $65,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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